Browse Employees & Team
Use this checklist when employees cannot be invited, cannot accept an invite, or cannot access the expected dashboard section.
Invite cannot be sent
- Confirm the current user has employee management permission.
- Confirm the agency has an active subscription.
- Check the plan staff user limit.
- Use a valid email address that does not already belong to another workspace.
- For Super Manager invitations, confirm the agency has Enterprise access and the inviter is an agency owner or Super Manager.
Invite email was not delivered
The invitation is saved before the employee invitation email is sent. If the API reports that the invite was saved but email could not be sent, review Email Delivery, send a test email, and check delivery logs.
Employee cannot accept invite
- Check whether the invitation expired after 7 days.
- Confirm the email matches the invited email.
- Confirm the password has at least 8 characters.
- Confirm the agency is not suspended or rejected.
User cannot access a dashboard page
Review the assigned role and dashboard permissions. AvelisseRent hides or blocks sections that the role does not include.
Information to send support
Include the agency name, inviter email, invited email, selected role, visible error message, and approximate time. Do not send passwords or private employee documents.
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