Browse Billing & Account
Use this checklist when Billing, subscription checkout, the Stripe billing portal, plan access, or account deletion does not behave as expected.
Checkout does not start
- Confirm the signed-in user is the agency owner.
- Confirm the account is active.
- Confirm the owner email is verified.
- Confirm the selected plan is valid.
- Confirm the checkout request belongs to the signed-in agency.
Billing portal does not open
- If Billing shows missing configuration, Stripe is not configured for the environment.
- If Billing shows missing customer, complete checkout before opening the portal.
- If Billing shows a portal error, the Stripe customer may be unavailable or from a different Stripe mode.
Plan access still looks locked after checkout
Billing verifies the Stripe Checkout session after return. If payment completed but access still shows pending verification, wait a moment and refresh Billing. If it remains locked, check Stripe keys, webhook/session configuration, and the agency subscription record.
Demo workspace billing is blocked
Demo workspaces cannot manage subscription billing. Create a real agency account before starting checkout or using the billing portal.
Cannot schedule deletion
- Confirm the user is an agency owner or administrator.
- Type the exact agency name shown in the workspace.
- Enter the current administrator email exactly.
- Check whether deletion is already scheduled.
What to send support
Include agency name, signed-in email, current plan, subscription status, visible notice, page URL, and approximate time. Do not send card numbers, passwords, or private Stripe credentials.
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