Fix Booking Form and Reservation Status Issues

Public booking issues can happen before submission, during checkout, or when the customer checks reservation progress.

Booking form validation

• Pickup date and return date must produce a valid rental period.
• If minimum rental days are configured, the customer must choose a long enough rental.
• If the agency requires identity details, ID card or passport number is required.
• The customer must accept the agency Terms of Use, Privacy Policy, and Cancellation Policy.
• Driver details such as full name, email address, phone number, driver age, and driver licence number should be checked before retrying.

Booking status lookup

The Reservation progress page asks for the email address and booking number. If the values do not match a booking, it shows No booking found for this email and booking number. For invalid input, it shows Enter a valid booking number and email.

Payment return state

After Stripe checkout, the status page may show Confirming your Stripe payment securely..., Payment confirmed. The agency can now review your booking request., or Payment is still processing. Use Refresh booking when Stripe confirms it.

Privacy behavior

Booking status lookup masks customer name, email, and phone details for privacy. This is expected behavior, not a data loss issue.