Browse Troubleshooting
Fix Database Connection and Save IssuesResolve Login, Email Verification, and Role Access IssuesTroubleshoot Billing, Trial, and Plan LocksFix Booking Form and Reservation Status IssuesResolve Online Payment and Stripe Connect IssuesTroubleshoot Email Delivery and TemplatesFix Website and Custom Domain ProblemsTroubleshoot Contracts and Team InvitationsContact Support With the Right Details
Use Contact Support when the issue cannot be resolved from the related Help Center guide.
Contact form fields
- Full name
- Work email
- Company
- Reason: Account support, Billing and subscription, Sales question, Technical issue, or Custom domain.
- Message
After sending
If the form sends successfully, it shows Message sent. AvelisseRent support will reply to your email. If it cannot send, email support@avelisserent.com directly.
Details to include
- Agency name and public site URL if relevant.
- Signed-in email and user role.
- Dashboard page URL or public page URL.
- Booking number, invoice number, vehicle, domain, or email template key if relevant.
- Exact visible message and approximate time.
- Screenshot of the issue when available.
Do not send sensitive secrets
Do not send passwords, full card numbers, SMTP passwords, private Stripe credentials, full identity documents, or unnecessary customer private data.
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