Resolve Online Payment and Stripe Connect Issues

Online booking payments depend on the agency subscription, agency approval, vehicle availability, booking pricing, and Stripe Connect readiness.

Customer payment messages

• Enter the booking email and try again.: the checkout request did not include a valid email.
• Booking not found.: the booking ID, booking number, or email did not match.
• This booking already has a successful online payment.: the booking is already paid, deposit paid, or partially paid.
• This agency cannot accept online payments.: the agency is not approved, does not have billable access, or the vehicle/agency record is invalid.
• The agency payment account is not ready yet.: no connected Stripe account is ready for this agency.
• This vehicle is no longer available for these dates.: another pending, confirmed, or active booking overlaps the same vehicle and dates.
• This vehicle is currently held by another payment attempt.: another customer has an active checkout hold for the same vehicle and dates.
• Online payments are temporarily unavailable.: Stripe is not configured for the environment.
• The agency payment account still needs Stripe verification.: Stripe reports the connected account is not fully enabled.
• Checkout could not be created. Please try again.: Stripe checkout creation failed after the booking payment attempt was recorded.

Payment attempt limit

If the customer retries too often, the API can show Too many payment attempts. Please wait a minute and try again.

Agency checks

Open Payments to verify the Stripe Connect account, then check Billing for active billable access and the booking record for vehicle and date conflicts.