Help topic

Troubleshooting

Solve common setup, account, booking, payment, website, and email issues.

Overview

Troubleshooting Overview

Use Troubleshooting when setup, access, booking, email, payment, website, or domain workflows do not behave as expected.

Understand database sync messages, browser-kept changes, session expiry, trial access blocks, and safe retry steps.

Check login state, email verification, active account status, role permissions, and platform-admin-only pages.

Resolve expired trials, checkout redirects, billing portal errors, active-plan notices, and protected feature locks.

Resolve booking form validation, minimum rental days, required documents, policy acceptance, and booking status lookup errors.

Diagnose payment attempt limits, unavailable vehicles, agency payment readiness, Stripe verification, and checkout creation failures.

Check email plan capabilities, provider selection, SMTP verification, test emails, fallback delivery, templates, and logs.

Resolve public website readiness, custom domain access, approval requirements, the one-domain limit, DNS verification, and propagation states.

Resolve missing or expired contract links, signing email mismatch, invite delivery issues, expired invitations, and role access problems.

Use the contact form or support email with the exact details needed to investigate account, billing, technical, and domain issues.