Browse Troubleshooting
Fix Database Connection and Save IssuesResolve Login, Email Verification, and Role Access IssuesTroubleshoot Billing, Trial, and Plan LocksFix Booking Form and Reservation Status IssuesResolve Online Payment and Stripe Connect IssuesTroubleshoot Email Delivery and TemplatesFix Website and Custom Domain ProblemsTroubleshoot Contracts and Team InvitationsContact Support With the Right Details
Contracts and team invitations depend on valid records, correct email addresses, role permissions, and email delivery configuration.
Contract link issues
- Contract link not found: the link token does not match an available booking contract.
- Contract link expired: the signing link passed its expiry time.
- Email does not match this contract: the signer email does not match the booking customer email.
- Contract terms must be accepted: the customer did not accept the signing terms.
Email skipped for contracts
If contract sending says email was skipped, review Email Delivery. When email is not configured, the signing link can still be copied and shared through an approved agency channel.
Team invitation issues
- Only authorized employee managers can invite team members.
- Inviting team members requires an active subscription.
- Plan staff limits are enforced.
- AvelisseRent blocks inviting an email address that already belongs to another workspace.
- Invitation links expire after 7 days.
Super Manager access
Super Manager roles are Enterprise only. Super Manager invitations require active Enterprise access, and only an agency owner or Super Manager can invite another Super Manager.
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