Browse Troubleshooting
Email Delivery controls transactional messages for bookings, billing, support, notifications, domains, invoices, payments, and employee invitations.
Plan capability checks
- Starter can use AvelisseRent central delivery when billable access is active.
- Professional and Enterprise plans can use SMTP where supported.
- Dedicated Resend delivery is available on Enterprise.
- Custom templates depend on the plan capability shown in Email Delivery.
Common API messages
- SMTP is available on Professional and Enterprise plans.: the current plan does not allow SMTP.
- Dedicated Resend delivery is available on Enterprise.: the current plan does not allow dedicated Resend delivery.
- Password updated. Test the connection to verify SMTP.: SMTP password was saved and verification is required.
- Unsupported template.: the selected test template key is not supported.
Delivery logs
Use delivery logs to review recipient, template, provider, status, and errors. Status values include queued, sent, failed, and skipped. Provider values can include avelisserent, smtp, resend, none, or blocked.
Fallback behavior
If Agency SMTP or Enterprise Resend is selected but not verified, AvelisseRent can use central delivery when fallback is enabled. If fallback is disabled and no valid provider is available, delivery can be blocked.
Support details
Send agency name, sender provider, recipient domain, template key, delivery log status, visible error, and approximate send time. Do not send SMTP passwords.
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